At Handsome Boy Club, we want every customer to feel confident when shopping with us. If your purchase does not meet your expectations, we are happy to review eligible return and refund requests in accordance with the terms outlined below.
Please read this Refund & Return Policy carefully before requesting a return.
1. Return Eligibility
To be eligible for a return, items should generally meet the following requirements:
- The item must be unused and unworn.
- The item must be in its original condition.
- Original tags and labels should remain attached.
- The item should be returned with its original packaging where applicable.
- The product must not show signs of washing, alteration, damage, stains, odors, or excessive wear.
- Proof of purchase or order information must be provided.
Items that do not meet these requirements may be refused or may not qualify for a refund.
2. Return Period
Customers should contact us within [30 days] of receiving their order if they wish to request a return.
Return requests submitted after the applicable return period may not be accepted unless an exception has been approved by our customer service team.
We recommend contacting us as soon as possible if there is an issue with your order.
3. How to Request a Return
To request a return, please contact our customer service team through the Contact Us or Customer Service section of our website.
Please provide:
- Your full name
- Order number
- Email address used for the purchase
- Product name
- Reason for the return
- Photos of the item if it is damaged, defective, or incorrect
Our team will review your request and provide return instructions if the return is approved.
Please do not send an item back before receiving return instructions from our customer service team.
4. Items That Arrive Damaged or Incorrect
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
To help us resolve the issue quickly, please provide clear photographs showing the product and the problem, along with your order number.
After reviewing the request, we may offer an appropriate solution, which can include:
- Replacement of the item
- Exchange where available
- Refund
- Another suitable resolution
5. Non-Returnable Items
Certain products may not be eligible for return due to hygiene, customization, or other applicable restrictions.
Non-returnable items may include:
- Items marked as final sale
- Personalized or customized products
- Products that have been worn or washed
- Items damaged after delivery through customer use
- Items missing original tags or packaging
- Products returned outside the applicable return period
If a specific product has different return conditions, those conditions may be displayed on the relevant product page.
6. Exchanges
If you would like to exchange an item for another size, color, or product, please contact customer service before sending the original item back.
Exchanges are subject to product availability. If the requested replacement is unavailable, we may provide another available resolution in accordance with our return policy.
7. Return Shipping Costs
Unless the item was received damaged, defective, or incorrect, the customer may be responsible for the cost of returning an item.
For products that arrive damaged, defective, or incorrect due to an issue on our side, we will review the situation and determine the appropriate return-shipping solution.
Original shipping charges may not be refundable unless required by applicable law or the order qualifies for a refund of those charges.
8. Refund Process
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If your return is approved, the refund will generally be issued to the original payment method used for the purchase.
Depending on your payment provider or financial institution, it may take additional time for the refunded amount to appear in your account.
9. Partial or Rejected Refunds
A refund may be reduced or rejected if a returned item:
- Shows signs of use or wear
- Has been washed
- Is damaged after delivery
- Has missing tags
- Is missing required packaging
- Is returned outside the approved return period
- Does not meet the conditions communicated during the return approval
We will notify you if your return does not qualify for a full refund.
10. Sale and Promotional Items
Items purchased during sales, promotions, or special offers may have different return conditions.
If an item is marked Final Sale, it may not be eligible for return or refund unless it arrives damaged, defective, or incorrect.
Customers should review any special conditions displayed at the time of purchase.
11. Order Cancellations
If you need to cancel an order, please contact us as soon as possible after placing it.
We cannot guarantee that an order can be cancelled once it has entered processing, been shipped, or otherwise left our fulfillment process.
If an order can no longer be cancelled, you may need to follow the applicable return procedure after delivery.
12. Late or Missing Refunds
If your refund has been approved but you have not received it, first check your bank account or payment account.
You may also contact your payment provider, as processing times can vary.
If you have completed these steps and still cannot locate your refund, please contact our customer service team with your order details.
13. Return Address
Do not send returns to an address obtained from an unrelated source or third party.
After your return request is approved, our customer service team will provide the appropriate return instructions and destination.
14. Policy Changes
Handsome Boy Club reserves the right to update or modify this Refund & Return Policy when necessary.
Any changes will be posted on this page with an updated Last Updated date. Customers are encouraged to review the policy before making a purchase or submitting a return request.
15. Contact Us
If you have questions about returns, exchanges, refunds, damaged products, or your order, please contact the Handsome Boy Club Customer Service Team through the contact options available on our website.
Website: handsomeboyclub.com
We appreciate your business and are committed to providing a straightforward and reliable shopping experience.
